1. Interpretation
Our Terms of Use document, coupled with the other documents referenced or referred to in this document, establish the various terms on which our site may be used.
Within this document:
“Website” is used to refer to ExtraEssay.com.
“Customer,” “You,” or “Yours” is used within this document to imply or refer to you, the customer, and/or any other person or individual submitting an Order to the Website on your behalf.
“Company,” “We,” or “Our” is used to imply and refer to BrainUp Limited, Registration Number 120371, having its registered office at 5-9 Main Street, Gibraltar.
“Product” refers to an original paper, essay, and/or any other written product or service that has been drafted, completely written, and delivered to the Customer in line or accordance with the requirements of his/her Order.
“Order” within this document implies a written order in the format of a standard electronic form that has been filled out and submitted online by the Customer to our Website. An Order specifies the scope of work as well as the Customer’s other requirements regarding the Product.
2. Our services
The use of the Site, which includes access, submitting an Order (as defined below), and/or payment for any Product (as defined below) through the Site (the “Services”), implies that you agree to be legally bound by these Terms as amended from time to time. If you do not accept any of the terms stated within this document, please refrain from using this Site.
We may at any point in time alter or add additional terms to any element within this document if:
- We change slightly or completely any existing Services we provide; or
- We add new Services to the Site; and/or
- If necessary for security, regulatory, or legal reasons. Any alterations or additions to these Terms of Use will be posted to the Site. It is advised that all users periodically check the Site to note such changes.
3. Registration
The Site is provided by the Company registered under the laws of Gibraltar (the “Company,” “we,” “us,” or “our”). The name of the unit will be provided by the request.
Any reference in these Terms to “you” or “your” means you as a guest or registered user of the Site.
4. Refunds
Monetary Refunds on Products submitted to you are permitted only in cases stated in the Money-Back Policy. Please refer to it for additional information regarding this issue. Please bear in mind that if you reside within the European Union region and have paid VAT during a Product payment transaction, you will not be entitled to the amount paid on VAT in the case of a refund. You will receive only the amount or the percentage of the price stated in the Prices section of the Website.
5. Copyright & personal use
Products delivered to you are deemed completely original. The full copyright to the Products, as well as other materials delivered to you, is retained by the Company and/or its partners and affiliates.
The use of Products and materials delivered to you from this Website is strictly for personal, noncommercial purposes only. You shall not in any way or manner distribute, publish, transmit, modify, display, or create derivative works from such Products or exploit the Products and/or contents of this Website without any prior written consent of the Company. You shall indemnify, defend, and hold harmless the Company for any and all forms of unauthorized uses. You may not make commercial use of any material available from this Website. Any unauthorized use of delivered Products and/or materials/contents from/of this Website may subject You to civil or criminal penalties.
6. No plagiarism
You acknowledge that the Company reserves the right to terminate or cancel any agreement, contract, or arrangement with any person who condones or attempts to pass plagiarized Product as original when asking for editing or proofreading. You also agree that any Product delivered by the Company may not be passed to third parties or distributed in any way or manner for payment or for any other purpose. You also acknowledge that if the Company suspects that the delivered Product has been distributed or has been used by You in any form of plagiarism, the Company reserves the right to refuse to carry out any further work and Services for you and subject you to criminal or civil penalties.
You are prohibited from putting your name on the delivered Product. All Products and/or other forms of written materials delivered to you are strictly for research or reference purposes only. Our Company does not condone, encourage, or knowingly partake in plagiarism or any form of academic fraud or dishonesty. Our Company strongly abides and adheres to all copyright laws. You agree that any Product and/or other written material delivered to you is provided only as a model, example document for research use, and any text and/or ideas from our document that you borrow, reference, refer to, or otherwise use in any way in your own original paper must be properly cited and attributed to this Website.
Our Company, its affiliates, and/or its partners shall not be held liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from our Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal actions. The buyer of material from our Website is solely responsible for any and all disciplinary actions arising from the improper, unethical, and/or illegal use of the material.
Our Company, as with benchmarks within this service industry and academic society, deems the acceptable plagiarism level to be below 10%. If, in any case, a Product delivered to you has a plagiarism level above 10%, you have the right to ask for revision or refund. For additional information considering these issues, you are free to view our Money-Back warranty and Revision policy. Please mind that bibliographical references (in-text referencing and bibliography page at the end of the papers) and clichéd phrases (idioms, standard phrases, connectors, and other frequently used phrases) shall not be regarded as plagiarism and shall not be included in the plagiarism level calculation.
7. Our guarantees
We guarantee that:
- Every paper delivered to you will have a plagiarism level lower than 10% (not including bibliographical references and clichéd phrases).
- All instructions you provide towards completing your Order will be strictly followed.
- We will follow the formatting requirements you stated or requested.
- We will conduct the necessary research to deliver quality Products.
- We will comply with the formal Standard English style of writing.
However, we do not guarantee any particular or stipulated grade. If you receive an unsatisfactory mark, you cannot ask for a refund.
8. Order placement
At any point in time, when you decide to place an Order on the Website, you agree to fill out an online form. There, you will be asked to provide certain personal information necessary to complete the Order. The Company shall, on no condition, disclose the information to any third parties. For further reference, please view our Privacy Policy.
Please note that your email address will be used to send you notifications regarding the most important stages of Order fulfillment, such as clarifying any issues, unread messages, and Order completion. Your telephone number will be used only for urgent notifications.
In the Order form, you can request the writer who already completed an Order for you by inserting his ID in the respective field. If your writer is unavailable, we will assign another professional writer to work on your Order.
Another special feature you can take advantage of is urgent delivery (High-Priority Status). With it, you Order will be among the first to get a writer assigned.
If you choose the Copy of Sources add-on, you will be provided with digital copies of sources used by the writer right after the completion. The price for this feature is stated in the Prices section of this Website.
If you want a professional editor to proofread and edit your paper, you should choose our Quality Check feature. This feature implies reviewing and editing any punctuation, grammar, and other types of mistakes by the professional editorial staff. The price is stated in the Prices section of this Website.
As soon as you complete the form and make a payment, your Order will become available on your personal Order Page (or Customer Area). The deadline timer will start counting down only after you make the payment.
9. Fees and payment
Our charges for any Service rendered are shown on the Company Website. All fees are regulated by the Company and illustrated on the respective pages of the Website. Please be informed that VAT is not included in our price list and is charged only to Customers who reside within the European Union region. It will be added to the cost of the Order in the payment transaction. We remind you again that VAT, Discounts, or our Extras are not refundable.
If a Customer requires an Order that cannot be classified as a regular type of Service provided by our Company’s Website or requires that a finished Product be amended in a way that is inconsistent with the initial Order instructions, the Company may set its own rate for delivery of the Service.
It is possible to pay for your Order in advance, given that our Company is reasonably confident that it will be able to allocate a freelance writer to deliver the Product. In a situation where payment was made in advance, but the Company was not able to allocate a freelance writer to deliver the work, a full refund of the payment made in advance will be provided. Other refund cases are described in the Money-Back Policy.
10. Delivery of completed Product
Upon completion, a Product will be available for preview by the Customer in his personal account panel of the Website. If and when the delivered Product meets the Customer’s requirements and expectations, the Customer is required to download the completed work.
Once done, the Customer is allowed to ask for a free revision within 14 days. If your Order exceeds 20 pages, you can request a free revision within 30 days. For additional information, consult our Revision Policy. After the Customer approves the Order, he is not able to ask for a refund.
If the Customer does not receive a finished Product by the deadline, he receives a certain amount of refund. For further information on this question, view our Money-Back Policy.
Our Company will not be liable for any delays or technical problems in delivering the Product resulting from malfunctions of the Customer’s mail server or Internet Service Provider.
It is important to note that you have 14-30 days (depending on the paper’s size) to approve your Order. The time for approval is calculated automatically from the moment the last version was uploaded to your personal Order page. After the time has passed, the paper (or part of the paper) is approved automatically.
Right after a Customer has approved an Order, he/she will be asked to leave feedback in the control panel of our Website. There, the Customer will have the opportunity to assess the quality of the paper received, the writer’s work, and the impact of our support team. This would aid us in improving our Service quality.
11. Free revision guarantee
Please refer to our Revision Policy page for more information.
12. Privacy and security
Please note that we do not in any way store your credit card details or information, nor do we share Customer details with 3rd parties.
Please read our Privacy Policy for a full and comprehensive explanation of the Company’s practices and policies regarding the collection, use, and storage of online guests’ information.
13. Warranties
By submitting an Order and/or payment, You acknowledge the fact that you are in complete understanding and agreement with the statements above, as well as with each of the following:
- All information and/or ideas used from the Product must be properly cited.
- All Products are provided solely as examples to research, reference, and/or for you to learn how to properly write a paper in a particular citation style (MLA, APA, Chicago, Turabian, Harvard, etc.).
- All Products were acquired from freelance writers who transferred all rights and ownership to the Company and/or its affiliates and partners.
- You agree that this Website is acquiring payment for the time and effort that goes into gathering, organizing, correcting, editing, posting, and delivering these reference materials and maintaining, administering, and advertising this Website for educational access.
- Aside from a reasonable number of copies for personal, noncommercial use, you may not otherwise reproduce, distribute, publish, transmit, modify, display, or create derivative works from or exploit the Products and/or contents of this Website without the prior written consent of the Company.
- You consent to destroy all delivered Products immediately after your research/reference use of the material is complete. No copies shall be made for distribution, and no parts of any Product shall be used without proper citation.
14. Limitation of liability
You consent to not hold the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion, and fulfillment agencies, any third-party providers or sources of information or data, and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the Products, including but not limited to:
- Telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures, or difficulties of any kind.
- Failed, incomplete, garbled, or delayed computer transmissions.
- Any condition caused by events beyond the control of the Company that may cause the Product to be delayed, disrupted, or corrupted.
- Any injuries, losses, or damages of any kind arising in connection with or as a result of utilizing our Services.
- Any printing or typographical errors in any materials associated with our Services. In addition, you agree to defend, indemnify, and hold the Company and Company’s Affiliates harmless from any claim, suit, or demand, including attorney’s fees, made by a third party due to or arising out of your utilizing of our Services, your violation or breach of these Terms and Conditions, your violation of any rights of a third party, or any other act or omission by you.
UNDER NO CIRCUMSTANCE AND/OR ON NO ACCOUNT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR ANY INFORMATION PROVIDED ON THIS WEBSITE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You acknowledge and agree that We may unilaterally change these Terms and Conditions. We recommend reviewing these Terms of Use from time to time, as any such changes will be reflected in this section of our Website.
15. Cookies policy
Company (“we,” “our,” or “us”) uses cookies.
By continuing to use the Service, you consent to the following:
When you visit sites, your browser stores small pieces of text called cookies. These allow Services to recognize you and make your experience more useful.
We place some cookies in your browser when you use our Website.
Our use of cookies is necessary. It makes user authentication safer and faster. It also helps us in analytics and storage of your preferences.
16. Governing law
The laws of Gibraltar, excluding its conflicts of law rules, govern this Agreement and your use of the Website. Your use of the Website may also be subject to other local, state, national, or international laws. To the extent that any action relating to any dispute hereunder is permitted to be brought in a court of law, such action will be subject to the exclusive jurisdiction of the courts located in Gibraltar, and you hereby irrevocably submit to personal jurisdiction in such courts and waive any defense of inconvenient forum.