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EMAIL info@extraessay.com

F.A.Q.

 

  • How does the ExtraEssay.com work?

    Ordering a paper with ExtraEssay.com is easy and quick. Once we assured that we have a writer to accomplish your paper, proceed with the payment, and wait for your assignment to be completed within the deadline you choose.

    As soon as you can provide us with specific instructions and upload any of the required materials, you can start our ordering process by filling in the inquiry form.

    Let us take a closer look at how our service works:

    a) You fill the Order Form.

    b) You fill out the data about yourself so we could create you an account.

    c) You select whether to pay immediately, or wait until we have found a writer and pay afterwards.

    After you have filled out the order form you will be automatically provided with your Personal Order Page, where you will be able to track the progress of your order to completion, upload any of the required materials, and send messages both to the writer and to the administrator.

    Once your paper is completed it is sent to your Personal Order Page.

    When your paper is complete you can find it at your Order Page. It will be there for you in a protected file, which you can only check through on the website, selecting “Preview my Order”. After you have reviewed the paper and it appears to match your needs, you may click “Accept Order” and gain access to the MS Word file immediately. If, for some reason you are dissatisfied with the paper and some alterations are required, you can use “Request Revision” button and indicate the time needed for its completion. Revisions are free of charge in accordance with our Revision Policy. All of the files sharing happens through the “Files” section of your Personal Order Page.

  • What is Free Inquiry and how does it work?

    Alternatively to the direct payment option, you are eligible to place a free inquiry and get a notion about your paper from our writer first. Safety of your money is of the utmost importance to us, thus, after you have cleared out all the points - you can then pay for the order confidently. You are free to try placing your orders through “Inquire Now” form.

  • How does the price for my order form?

    It is determined by 4 factors:

    - Type of paper

    - Course level

    - Number of pages

    - Urgency

    There are also additional services which may affect the price. For details, please check our Pricing page.

  • What is the word count for 1 page?

    A single-spaced page contains 550 words, one double-spaced page has 275. Please specify only the number of pages for the body of your essay. Title and Reference pages will be provided for free.

  • Is your service legal?

    The main thing to understand while asking yourself whether our service is legal is to give yourself an answer whether learning is legal.

    What is meant is that our service provides the same type of assistance you would get if, say, you asked for a help from a tutor, proficient in respective field of study.

    Using our service is LEGAL and IS NOT prohibited by any university/college policies. We offer a product, which serves as a source, a raw material for your own paper, so it is in no way can be regarded as cheating if you provide proper reference to the original.

    Additionally you must know that the paper you purchase from extraessay.com is your exclusive property, and you and only you have an access to it. It is completely up to you how to utilize it.

  • Can I be sure that my personal information is safe?

    Our site security measures ensure any personal information you provide us is 100% confidential. Your personal information is only used to improve the quality of our service, to get in touch with you in case there are any issues with your order, and to verify your payment information. Your personal information is never given to any third parties. Our Customer Support Representatives will also use this information to contact you about any questions we may have pertaining to your paper, if necessary. For additional information about your privacy – please view our Security Policy page.

  • When will you finish writing my paper?

    You decide the deadline. 24 hours is the earliest standard we can complete your order and make sure it’s of the highest quality. However, in a situation where you need the work to be done urgently, we can and will assist you. You just need to indicate the number of hours you have in the Order Form, and we will reply to you back within 10 minutes with the result of finding a writer. The time to your deadline will start as soon as you have made the payment and provided us with all the necessary materials and instructions. Please note that your deadline is only applicable to the first version of your paper, without revisions. Revisions usually take more time which is why our service recommends to have 5-7 days under your belt before the paper’s actual due date.

  • Who will write my paper?

    All of our writers are experts in their respective academic and/or business fields with years of writing experience and have written numerous essays and reports prior to joining our service. They have been carefully screened and samples of their past work have been scrutinized by members of Quality Assurance Department, who are also experienced writers themselves.

  • Will I be able to contact my writer directly?

    Yes. If you wish to contact your writer directly, feel free to use our messaging system it allows you to contact either our Customer Support Representatives or your writer any time you want. Just look up your order number in the control panel and choose the person to whom you want to send a message. For your convenience, you will receive a notification to your e-mail about every new message.

    For security purposes you are not allowed to mention your personal details or ask the writer to disclose their personal information.

  • Are your works plagiarism-free?

    Yes. All our works are 100% original and properly cited according to your instructions. In order to ensure that there is no unsanctioned copying of the text in your paper, we use our partner’s website where we check all our projects for plagiarism. You can be sure our Plagiarism-Free Warranty is not something we take lightly and we will do all we can to maintain your trust and loyalty.

  • Do you have any discounts?

    Yes. Look at our Prices page for any discount you may qualify for. If you believe you are eligible for a discount, please contact our Customer Support Representatives. We have 2 kinds of discounts. They can be either one-time or a year-long.

  • Will I have to pay for the title page and bibliography?

    No. They are provided for free. For example, when you order a 4-page paper, you will receive 6 pages in total: 5 pages for the body of the paper, then the title page and the reference page. These pages will not be included into your final cost.

  • Which formats do you provide?

    We are fully aware of the fact as well as understand that the way and manner in which your completed paper is presented plays an essential role on how you are graded, hence our papers are formatted in accordance with your requirements and instructions completely free of charge. Our paper presentation formats include Chicago, Harvard, APA and MLA referencing styles. If formatting instructions are not provided by you, the customer, then our standard formatting style of MLA, 12pt Arial with double spacing and 1-inch margin will be used. Please note that regardless of whatever format you request, all pages will be double spaced by default and an average page will consist of 275 word count.

  • Do you store pre-written works and if so, for which purposes?

    No. Our policy on pre-written papers is one that we take very seriously. If there is reason for you to believe that your paper was pre-written, please you should have our Customer Support Representatives notified and we will thoroughly have the matter investigated. If the paper shows evidence of having been pre-written, then you will be issued a 100% refund.

  • What is the Personal Order Page and how does it work?

    The Order Personal Page allows for you to place an order, track its progress, and upload required materials that may facilitate your projects. The page further allows you to communicate with both the writer of your paper and an administrator via messaging. For convenience, each Personal Order Page contains:

    Your Orders” tab helps you keep track of your order’s progress with Extraessay.com and displays the list of all your current and past projects.

    New Order” tab is where you can place your order

    Profile” section contains the personal information you provided and gives lets you change your password.

    With each of order placed with Extraessay.com you will also be able to check your “Order Info” and use the “Messages” tab to communicate with your writer and an administrator.

  • How will I receive the completed paper?

    On completion of your project, you will be notified via email and/or phone. You will be required to log into your account at ExtraEssay.com to accept the preview version of your paper in order to receive a completed copy. The preview version is a watermarked image of your completed paper. It is essential that you carefully review the preview version and provide necessary comments for revision if you are not satisfied with the paper. If a revision is required, please ask for one without pressing the ACCEPT button. Only if and when the paper meets your approval and you want the MS Word version of the finished paper can you then press the ACCEPT button. Please note that your order will only be available in your control panel and will be sent to your inbox directly.

  • What if you are late with the delivery?

    In a situation where a deadline has been missed, it is important to quickly notify our Customer Support Representatives and explain the details.

    Given such a situation, your case will be thoroughly examined by our representatives and adequate options will be presented to you. If the missed deadline was due to the writer’s actions or the customer’s own fault, then you must arrange for a new deadline. If the delivery of your order is delayed due to any error on our path, then the original price of the paper will be recalculated and a refund, if any will be made. If in light of a revision which has been requested by you, there is any failure to meet your order deadline, or due to the failure on your path to provide full details from the very beginning of your order request, then please we implore you to bear with us and trust us to complete the work properly. A new deadline will need to be agreed upon.

    For details, please view our Money-Back Warranty page.

  • What do I do if I am not satisfied with the delivered paper?

    In a situation where a revision for a project is required, you are most welcome to make a request for one via the “Files” list of your “Personal Order Page” by sending detailed comments on what you would like revised as well as the exact time frame for completion of such a revision. If your project requires significant alterations, then a fee for re-writing the paper will be issued depending on the paper complexity as well as time issued for completion. Please refer to our Revision Policy for detailed information.

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