Within this document:
“Website” is used to refer to ExtraEssay.com
“Customer”, “You” or “Yours” is used within this document to imply or refer to you the customer and/or any other person or individual submitting an Order to the Website on your behalf.
“Company”, “We” or “Our” is used to imply and refer to ExtraEssay.com
“Product” refers to an original paper, essay, and/or any other written product or service that has been drafted, completely written and delivered to the Customer in line or accordance with the requirements of his/her Order.
“Order” within this document implies a written order that takes the format of a standard electronic form which has been filled and submitted online by the Customer to Our Website. An Order specifies the scope of work as well as other requirements of the Customer pertaining to or regarding the Product.
2. Our Services
The Use of the sight which include access, submitting an Order (as defined below) and/or payment for any Product (as defined below) through the Site (the “Services”), imply that you agree to be legally bound by these Terms as amended from time to time. If you do not accept any of the terms stated within this document, please refrain from using this Site.
The Site is provided by company registered under the laws of United Kingdom (the “company”, “we”, “us” or “our”). The name of the unit will be provided by the request.
Any reference in these Terms to “you” or “your” means you as a guest or registered user of the Site.
Monetary Refunds on Products submitted to you are permitted only in cases stated in the “Money Back Warranty” document. Please refer to it for additional information regarding this issue. Please bear in mind that if you reside within the European Union region and have paid VAT during the process of Product payment transaction, you will not be entitled to the amount paid on VAT in the case of a refund. You will receive only the amount or the percentage of the price stated in the Prices section of the website.
5. COPYRIGHT & PERSONAL USE
Products delivered to you are deemed completely original. The full copyright to the products as well as other materials delivered to you is retained by the Company and/or its partners and affiliates.
The use of Products and materials delivered to you from this website is strictly for personal, noncommercial purposes only. You shall not in any way or manner distribute, publish, transmit, modify, display or create derivative works from such Products or exploit the Products and/or contents of this Website without any prior written consent of the Company. You shall indemnify, defend and hold harmless the Company for any and all forms of unauthorized uses. You may not make commercial use of any material available from this Website. Any unauthorized use of delivered Products and/or materials/contents from/of this Website may subject You to civil or criminal penalties.
6. NO PLAGIARISM
You acknowledge that the Company reserves the right to terminate or cancel any agreement, contract or arrangement with any person who condones or attempts to pass plagiarized Product as original when asking for editing or proofreading. You also agree that any Product delivered by the Company may not be passed to third parties or distributed in any way or manner for payment or for any other purpose. You also acknowledge that if the Company suspects that the delivered Product has been distributed or has been used by You in any form of plagiarism, the Company reserves the right to refuse to carry out any further work and services for You and subject You to criminal or civil penalties.
You are prohibited from putting your name on the delivered Product. All Products and/or other forms of written materials delivered to You are strictly for research or reference purposes only. Our Company does not condone, encourage or knowingly partake in plagiarism or any form of academic fraud or dishonesty. Our Company strongly abides and adheres to all copyright laws. You agree that any Product and/or other written material delivered to You is provided only as a model, example document for research use, and any text and/or ideas from Our document that You borrow, reference, refer to, or otherwise use in any way in Your own original paper must be properly cited and attributed to this Website.
Our Company, its affiliates and/or its partners shall not be held liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from Our Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal actions. The buyer of material from Our Website is solely responsible for any and all disciplinary actions arising from the improper, unethical, and/or illegal use of the material.
Our Company as with benchmark within this service industry and the academic society deems the acceptable Plagiarism level to be below 10 %. If in any case, a product delivered to you has a Plagiarism level above 10 %, you have the right to ask for revision or refund. For additional information considering these issues, You are free to view Our Money-Back warranty and Revision policy. Please mind that bibliographical references (in-text referencing and bibliography page at the end of the papers) and clichéd phrases (idioms, standard phrases, connectors and other frequently used phrases) shall not be regarded as plagiarism and shall not be included in the plagiarism level calculation.
7. OUR GUARANTEES
(I). that every paper delivered to you will have a plagiarism level lower than 10% (not including bibliographical references and clichéd phrases).
(II). that all instruction provided by you towards completing your order will be strictly followed.
(III). that we will follow formatting requirements stated or requested by you.
(IV). that we will conduct the necessary research required for the delivery of quality Products.
(V). that we will comply with the formal Standard English style of writing.
We however do not guarantee any particular or stipulated grade. You cannot ask for a refund in the case that you receive an unsatisfactory mark.
8. ORDER PLACEMENT
At any point in time, when you decide to place an Order-inquiry on the Website, You agree to fill in an online form. There, You will be asked to provide certain personal information necessary to perform the Order. The Company shall on no condition disclose the information to any third parties. For further reference, please, view Our Security Policy.
Please note that Your email address will be used to send You notifications considering the most important stages of Order fulfillment, such as clarification of any issues, unread messages and Order completion. Your telephone number will be used only for urgent notifications.
In the order form, you submit an inquiry which is unpaid initially. You submit all the instructions of your order along with any additional materials, and submit the query. We then look through the query, decide whether the order has all necessary information and find the best suitable writer to work on it. You are notified within 10-15 minutes after the check is over, and provided with the payment link to proceed to secure payment.
Additionally, there is an opportunity to request the writer who already completed an order for you by inserting his ID number to the respective field. If your writer is unavailable, we will assign another professional writer to work on your order.
Another special feature that you can choose is an urgent delivery. If you choose it, you then provide the time you need the paper by, and submit a query. After finding the writer we inform you the price for the urgent delivery and send you the payment link. The work on orders starts right after the receiving of payment.
If you choose the feature of Used Sources, you will be provided with the digital copies of sources used by the writer right after the completion. The price for this feature is stated in the Prices section of this Website.
If you want a professional Editor to proofread and edit your paper, you should choose our Editing feature. This feature implies reviewing and editing any punctual, grammar and phonetic mistakes by the professional editorial staff. The price is stated in the Prices section of this Website.
As soon as You complete the form, the price for Your Order will be calculated on the basis of deadline, type of work, academic level and special features you choose and sent to your personal order page. The deadline timer will start counting down only after You perform the payment.
9. FEES AND PAYMENT
Our charges for any service rendered are shown on the company website. All of the fees are regulated by the company and are illustrated on the respective pages of the Website. Please be informed that VAT is not included in our price list and it is only charged to those customers who reside within the European Union region only. It will be added to the cost of the order in the process of payment transaction. We remind you again that VAT, Discounts or our Extras are not refundable.
In a situation where a customer requires an order that cannot be classified as a regular type of service provide by our Company’s website or in a situation where a Customer requires that a finished Product to be amended in a way that is inconsistent with the initial Order instructions, Company may set own rate for delivery of the Service.
It is possible to pay for your order in advance, given the fact that our Company is reasonably confident that it will be able to allocate a freelance writer to deliver the Product. In a situation where payment was paid in advance, but the Company was not able to allocate a freelance writer to deliver the work, a full refund of the payment made in advance will be provided. Other cases of refunds are described in the “Money-back Warranty” document.
10. DELIVERY OF COMPLETED PRODUCT
Upon completion a Product will be available for preview by the Customer in his personal account panel of the Website. If and when the delivered Product is in line with what the Customer required as well as meet his/her expectations then the Customer is required to press the “Approve” button and download the completed work.
Once the Customer has pressed the “Approve” button, he/she is allowed to ask for a free revision only within 10 days. If Your order exceeds 20 pages, You can request a free revision within 14 days after approval. For additional information, consult Our Revision Policy document. After the Customer presses the “Approve” button, he is not able to ask for any refund.
In a situation whereby the Customer does not receive a finished Product by the deadline, he receives a certain amount of refund. For further information on this question, view Money-Back Warranty document.
Our Company will not be liable for any delays or technical problems in delivery of the Product resulting from any malfunction of Customer’s mail-server or Customer’s Internet Service Provider.
It is important to note that You have 10 days to approve Your Order. Time for approval is calculated automatically from the moment the last version was uploaded to Your personal Order page. After the time has passed, the paper (or the part of the paper) is approved automatically.
Right after a Customer has approved an Order he/she will be asked to leave a feedback in the control panel of Our Website. There the Customer will have the opportunity to assess the quality of the paper received, the writers work and the impact of Our support team. This would aid us in monetary our service quality in a bid to better improve our services on a regular basis.
11. FREE REVISION GUARANTEE
Please refer to our “Revision Policy” page for more information.
12. PRIVACY AND SECURITY
Please note that we do not in any way store your credit card details or information, neither do we share customer details with 3rd parties.
For a full and comprehensive explanation of the Company’s practices and policies related to the collection, use and storage of the online guests’ information, please read Our Security Policy.
By submitting an Order and/or payment, You acknowledge the fact that You are in complete understanding and agreement with the statements above, as well as with each of the following:
• All information and/or ideas used from the Product must be properly cited.
• All Products are provided solely as examples to research, reference, and/or for you to learn how to properly write a paper in a particular citation style (MLA, APA, Chicago, Turabian, Harvard, etc.).
• All Products were acquired from freelance writers who transferred all rights and ownership to the Company and/or its affiliates and partners.
• You are in agreement that this Website is acquiring payment for the time and effort that goes into gathering, organizing, correcting, editing, posting, and delivering these reference materials and the maintenance, administration, and advertising of this Website for educational access.
• Aside from a reasonable number of copies for personal, non-commercial use, You may not otherwise reproduce, distribute, publish, transmit, modify, display or create derivative works from or exploit the Products and/or contents of this Website without the prior written consent of the Company.
• You consent to destroy all delivered Products immediately after Your research/reference use of the material is complete. No copies shall be made for distribution, and no parts of any Product shall be used without proper citation.
14. LIMITATION OF LIABILITY
You consent to not holding the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the Products, including but not limited to:
(a). telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind;
(b) failed, incomplete, garbled or delayed computer transmissions;
(c) any condition caused by events beyond the control of the Company that may cause the Product to be delayed, disrupted, or corrupted;
(d) any injuries, losses or damages of any kind arising in connection with or as a result of utilizing Our services; or
(e) any printing or typographical errors in any materials associated with Our services. In addition, You agree to defend, indemnify, and hold the Company and Company’s Affiliates harmless from any claim, suit or demand, including attorney’s fees, made by a third party due to or arising out of Your utilizing of Our services, Your violation or breach of these Terms and Conditions, Your violation of any rights of a third party, or any other act or omission by You.
UNDER NO CIRCUMSTANCE AND/OR ON NO ACCOUNT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR ANY INFORMATION PROVIDED ON THIS WEB SITE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You acknowledge and agree that We may unilaterally change these Terms and Conditions. We recommend reviewing these Terms and Conditions from time to time as any such changes will be reflected in this section of Our Website.